Menu
-
Departments
Return & Refund Policy
🪑 Return & Refund Policy
Achairgo's Commitment to Customer Satisfaction
📋 Return & Exchange Policy
⏱️ Return Window
All purchases have a generous
45-Day Return Window
💰 Restocking Fee
A restocking fee applies to all returns
15% of Product Price
📦 Return Method
Returns must be shipped back to us via mail with proper authorization.
✅ Refund Timeline
After verification, refunds are processed within
4 Weeks
Return Eligibility Requirements
| ✓Requirement | Details |
|---|---|
| Direct Purchase | Purchase must have been made directly with Achairgo |
| Proof of Purchase | Receipt or proof of purchase is required |
| Expert Verification | Issue must be confirmed with an Achairgo product expert using photos/videos |
| Original Condition | Item must be returned in original packaging and condition |
| Return Authorization | A return must be authorized by our support team |
| Timely Report | Report issues within first 45 days of purchase |
⚠️ Important Health & Safety Notice:
Any products that may come into contact with bodily fluids cannot be returned or refunded when opened due to health risks. This includes bathroom safety products, braces, mattresses, pads, cushions, and lift transfer chairs. These items will be reviewed using pre-determined criteria before qualifying for return.
❌ Order Cancellation
-
Fast Processing
We process orders quickly. We're happy to cancel if your shipment hasn't been processed yet. -
Immediate Action Required
Contact our customer support ASAP. All cancellation requests must be made within 2 hours of placing your order. -
After Processing
If your order has already been processed, you'll need to proceed with the return process outlined above.
💳 Refund Processing
Refund Details
- We refund the product price including applicable sales tax
- Unfortunately, original shipping costs cannot be refunded
- Refunds are credited to your original payment method
- Processing typically takes up to 4 weeks
📅 Important Deadline:
If a return is not received by the carrier within 45 days after your request is approved, the return will be considered delinquent and a refund will not be processed.
🚨 Damaged or Defective Items
If your item arrives defective or damaged during shipping, we're here to help immediately.
Call us immediately at:
📞 1-630-278-6188We will arrange for the item to be replaced or repaired at no additional cost.
📧 Get Return Authorization
All returns MUST have Return Authorization (RA#) to be credited.
To request your Return Authorization number, please contact us:
Our customer support team will guide you through the return process and provide you with your unique Return Authorization (RA#).
- Choosing a selection results in a full page refresh.